Helping business owners to do more on the go
Tap to Pay is a Starling app feature that turns compatible mobile phones into contactless card machines so that business owners and sole traders can take payments anywhere, anytime. I partnered with product designers, managers, researchers, and subject matter experts to design and launch Tap to Pay.
Top skills
Content design and UI writing
Designed the end-to-end application, onboarding and closure journeys, translating complex compliance messaging into plain and user-friendly language. Wrote all UI and microcopy across the feature, including new sales, transaction history, refunds, and receipt sharing experiences.
User research and prototype testing
Led customer surveys and prototype testing to validate that essential regulatory information, educational guidance, and functional cues were intuitive and clear.
Workshop facilitation and stakeholder management
Facilitated multiple internal workshops and review sessions with legal, risk, marketing and banking teams to capture their concerns, requirements and feedback as the feature was developed.
Customer education and support content strategy
Collaborated with customer support teams to developed the necessary communications – such as app message templates, emails and help articles – to help users understand and get the most out of the feature.